FAQs

What will be on each shipment

Each shipment will contain two skeins of your color theme preference and a leaflet with pattern pictures and information about the designer. We will also email you a PDF pattern which will be also accesible on your user account on our website.

Payment, Shipping and Returns

Only PayPal payments are accepted for subscriptions for the time being. We ship only to the US, first class mail. Returns are only accepted for defective skeins. As a rule we only ship to your PayPal address, contact us if you need to change the shipping address.

Total cost for the pack is $90 (shipping not included). This will be divided into 4 instalments of $22.50, the first will be charged at the time of subscription. The following instalments of $22.50 will occur each time the pack is shipped, and a shipping charge of $7 will be added to these payment for a total of $29.50 per shipment

How do I access the pattern?

We will email you the pattern once the shipment is released. you will have access to our members only section where there will be a copy of the pattern and other relevant information.

Pattern support - Where can I contact the Designers?

Pattern support will be available online either on Ravelry or on the Pack specific Facebook group. Depending on the designer, you can contact them on Ravelry or through the Pack groups on social media

Cancelations

You can cancel any remaining portion of the pack, but you will not receive a refund for the payments already made

General Support

Please contact pack@malabrigoyarn.com if you have experienced any problems with shipping or your skeins Please refer to our Ravelry or Facebook page if you have any questions regarding the pattern or design. Lost your access info? Please go here